Meggitt Polymers and Composites is a global FTSE-100 company that specialises in the manufacturing of engineering components for some of the most extreme of environments in the world, as well as sub-systems for use in the aerospace, defence and energy markets.
With 10,000 staff based in Asia, Europe and North America and regional bases in Brazil, India and the Middle East, managing cross country and cross continent communications makes for a complex task.
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Given that Meggitt is heavily involved within the aerospace and defence industries their levels of quality assurance are amongst the most robust in their industry. This project aimed to provide a link in Meggitt’s quality assurance audit trail that ensured translations between bases were true to their original form and maintained every aspect of technical detail. Specifically, Meggitt needed to analyse the quality and accuracy of the technical documentation produced by their Chinese division.
As a company that has extensive experience with the UK and US arms of Meggitt, Bubbles were well placed to work alongside the company in improving their communications. Bubbles put into place a stringent process for the proofreading of the Chinese documentation, with any resulting discrepancies being made part of a formal report.
Communicating in a clear and concise way as to how the translated text fared in terms of accuracy served as an essential objective of this project. Ensuring that the reports produced were as understandable to a linguist expert as they were to a quality assurance expert remained a primary focus throughout.
Following project completion quality assurance processes have been significantly improved; today Meggitt have complete confidence that the quality requirements of their products and procedures are being adhered to, regardless of the differences between their bases’ languages.